Fixed: Canon Printer Not Responding

If you are facing the Canon printer not responding problem, it means that the printer has stopped working and is not performing as per your commands. It also denotes that the printer has stopped communicating with your computer. The reasons behind this problem could be numerous. It could be due to a small issue or a more complicated technical difficulty. In the upcoming sections, we will proceed with the simple troubleshooting steps and move on to the more complex actions. So, do follow the steps in a sequential manner to sort out the Canon printer not responding problem.

CHECK THE WIRED AND WIRELESS CONNECTIONS:

  • Ensure that the printer is getting a reliable power supply.
  • Check whether the power cord is not damaged in any way.
  • Remove the USB cable that connects the printer to your computer.
  • Wait for two to three minutes and reconnect the cable.
  • You can try connecting the USB cable to a different USB port.
  • If you are using a USB hub to connect the printer, then try to connect directly.
  • If you find any external damage to the USB cable, then change the cable as soon as possible.
  • Check the network connection as well as your network devices like your router and modem.
  • View the network connection status of your printer and check whether the printer is properly connected to the network.
  • If you have connected the printer using Bluetooth, make sure that the printer is close enough to your computer.
Canon printer not responding

MAKE USE OF THE PRINTER TROUBLESHOOTING WIZARD:

Windows OS provides a wonderful utility called Troubleshooting Wizard to help users fix printer issues. Perform the below steps to run the printer troubleshooting wizard.

  • Click on the Start menu.
  • Click the Settings icon.
  • Select Update & Security.
  • Click on Troubleshoot from the left panel.
  • Select printer and Run troubleshooter.
  • Follow the instructions stated in the wizard to fix the printer problem.

SET YOUR CANON PRINTER AS THE DEFAULT ONE:

  • Open the Control Panel window.
  • Click the Devices and Printers option.
  • Locate your Canon printer.
  • Right-click on it and choose Set as default printer from the drop-down menu.

UPDATE THE PRINTER DRIVERS:

The Canon printer not responding problem may also occur if the printer drivers are out of date. If your Canon printer is more than one year old, then do check out the following steps.

  • Go to the search box, type “Control Panel,” and hit Enter.
  • Open the Control Panel from the search result.
  • Click on Device Manager.
  • Look for Printer or Printer Queues and expand it.
  • Right-click on your Canon printer and then click Update Drivers from the drop-down menu.
  • Now, click on Search automatically for updated driver software.
  • Complete the on-screen instructions to update the drivers.
  • However, as an extra step, you can update your Windows computer as well.
  • Click on Check for updates and install the latest software update available for your PC.
  • Once done, restart your computer and printer.

CHECK THE FIREWALL SETTINGS:

The firewall can also be one of the reasons for the Canon printer not responding issue. Basically, the Windows firewall is a utility that protects the computer from unknown and vulnerable attacks.

  • Go to the Control Panel window.
  • Click on Windows Defender Firewall.
  • Click on Allow an app or feature.
  • Select Change Settings.
  • Now, follow the rest of the on-screen instructions to turn off the firewall settings.
  • Check whether your Canon printer is able to perform all the functions without any issues.

DISABLE ANTIVIRUS SOFTWARE:

If you have installed any third-party antivirus software on your computer, then this could also block the printer's actions.

  • Locate the antivirus software on your computer.
  • If your antivirus program has the disable option, then try to use that option to disable it for some time (temporarily).
  • If the printer starts responding to your commands, then the real culprit is your antivirus software.
  • If you are still facing the printer issue, then check out the following troubleshooting steps.

RESTART THE PRINT SPOOLER SERVICE:

The Print Spooler service manages your print jobs and the communication between the printer and your computer.

  • Press the Windows and R keys at the same time to open the Run box.
  • Type in services.msc and press Enter.
  • Right-click Print Spooler and choose Restart.
  • Now, check whether your Canon printer is able to print.

If you still have doubts regarding the above-given troubleshooting methods, then call us for more clarifications.

Complete Tech Assistance